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Support Requests:

While we try to answer your questions in a timely manner, there are occasions when our artists are out of town or working on their own projects.  Please make sure you have read the FAQ’s – they cover answers for most of the common questions.

If you are looking for information on how to use these products, please make sure you have read our books and watched our videos.  If you are interested in applications of the products not included in the book, your best option is to do what we do – experiment!

If you have a question about a process in one of our books or videos and can’t find the answer there, or in the resources listed above, then please fill out this support form.

Please note:  We can only provide support for authentic DASS ART products.

Your Name (required)

Your Email (required)

DASS ART Order number for the product you're asking about

Printer Brand and Model

Ink Brand and Model

Are you sure that it is pigment ink?
Yes, Pigment InkNo, Dye-based inkI don't know what kind of Ink

What kind of transfer film are you using?
Genuine DASS ART Classic FilmGenuine DASS ART Premium FilmOther Film
Please Specify:

What Transfer Medium(s) are you Using?
DASS ART SuperSauceDASS ART WonderSauceDASS ART Water Clear Pork GelatinDASS ART Photographic Ossein GelatinPurell® Alcohol Gel Hand SanitizerOther Transfer Medium
Please Specify:

If you're using DASS ART SuperSauce are you using 91% Isopropyl alcohol to make the SuperSauce Solution?

What Substrate are you transferring to?

Detailed description of the question


Disclaimer of Warranty: Due to the diversity of conditions, materials and/or equipment under which these processes, products, techniques and materials may be used, they are provided without any express or implied warranties whatsoever as to performance, longevity or merchantability. The suitability of any product or process for an intended purpose shall be solely determined by the user. No DASS, LLC representative has the authority to change or wave these provisions, which apply to all communications, advertisements, product content and sales. Any liability of seller, agent, parent company, other affiliates, or manufacturer will be limited exclusively to product replacement or refund of the purchase price.